BEST AVAILABLE RATES (QUEENS HOTEL BEDROOMS)
Customer credit cards are only used to guarantee the reservation. We require payment or a pre-authorisation in person on arrival at the hotel. We reserve the right to pre-authorise the card used to guarantee the booking prior to check-in. Failure to supply valid card details, with available funds, may result in your booking being cancelled.
Cash payments must be accompanied by a refundable £100 security deposit per room and will be given back, subject to a satisfactory room check, once the room has been vacated.
Our cancellation policy on the best available rate is 72 hours prior to arrival for individual bookings of up to 4 rooms. Bookings of 5 or more rooms are subject to different cancellation and payment policies. Non-arrivals or late cancellations will incur a charge of the first night and these charges will be applied to the credit card guaranteeing the booking.
If you wish to pay for the room on behalf of a 3rd party or would like the payment to be taken now then please see our non-refundable rate options.
NON-REFUNDABLE RATES (QUEENS HOTEL BEDROOMS)
The credit card provided will be charged within 7 days of booking for the entire stay and this amount is completely non refundable. The address given must be the full address which the card is registered to. These bookings cannot be modified, changed or cancelled and any amendments would result in a full charge.
Credit cards registered overseas – for card security, we will need to swipe your card on arrival at the hotel and complete your payment transaction, so please ensure you bring your card to the hotel. Your card will be pre-authorised three days before your arrival, so it is important that you have enough funds available to cover your accommodation. Should your card decline this will result in the cancellation of your booking.
BEST Available RATES (QUEENS HOTEL APARTMENTS)
Customer credit cards are only used to guarantee the reservation. We require payment in person on arrival at the hotel. We reserve the right to pre-authorise the card used to guarantee the booking prior to check-in. Failure to supply valid card details, with available funds, may result in your booking being cancelled.
We may also need to take a photocopy of a photo ID (drivers licence, government-issued ID card or passport).
Please note that we are unable to take cash payments for apartment and studio bookings.
Our cancellation policy on Best Available Rate bookings is 72 hours prior to arrival for individual bookings of up to 2 rooms. Bookings of 3 or more rooms are subject to different cancellation and payment policies. Non-arrivals or late cancellations will incur a charge of the first night and these charges will be applied to the credit card guaranteeing the booking.
NON REFUNDABLE RATES (QUEENS HOTEL APARTMENTS)
The credit card provided will be charged within 7 days of booking for the entire stay and this amount is completely non-refundable. The address given must be the full address which the card is registered to. These bookings cannot be modified, changed or cancelled and any amendments would result in a full charge.
Credit cards registered overseas – for card security, we will need to swipe your card on arrival at the hotel and complete your payment transaction, so please ensure you bring your card to the hotel. Your card will be pre-authorised three days before your arrival, so it is important that you have enough funds available to cover your accommodation. Should your card decline this will result in the cancellation of your booking.
While every effort has been made to ensure the accuracy of all information, we do not accept liability for any errors or omissions and reserve the right to change our information and descriptions. Please note that by proceeding with your booking you are accepting the above terms and conditions.
Dear Valued Guests,
Our steam room will be closed until early June for necessary maintenance and upgrades. We apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to improve our facilities and services for you.