These are our Covid-19 enhanced safety measures, thought with love and care.

Our COVID-19 enhanced safety measures have been independently assessed as a safe place to work and visit. We will be following government guidelines and doing everything necessary to make our guests and employees feel safe.

This page will be updated as guidelines evolve.

 

Tier System

We ask that all our guests familiarise themselves with the England Tier system as this may impact your travel plans. Please remember that you need to know the Tier restrictions of where you live as well as the Tier restrictions of Brighton.

Brighton is currently located in a Tier 4 area. As a result, we will be temporarily closing the Queens Hotel and Lanes Health Club from Saturday 26th December. Our apartments will however stay open for business travel and key workers.

Tier 4 restrictions mean that we are unable to serve alcohol in the bar or restaurant unless you are eating a ‘substantial meal’. Last orders in the bar will be at 10pm and the bar area will be closed at 11pm. We are able to serve alcohol as room service.

Public Areas and Reception

• Face coverings should be worn if you are able to throughout the hotel, at all times. This includes the lobby, the apartment building, the lifts and the No.1 Bar & Bistro when not seated.
• Social distances measures are in place and monitored throughout the hotel.
• Frequency of public area cleaning has been increased.
• Sanitizing stations for guests are in place throughout the building.
• A ‘one room per time’ policy for the hotel lifts with enhanced disinfection cleaning procedures in place specifically for this equipment.
• Introduction of a One-way travel system throughout the hotel to minimise close contact.
• The Lanes Health Club is operating to a reduced capacity due to government guidelines, in order to maintain a safe level of social distancing and we invite you to book your pool and gym session from 14 days prior.
• Pre-arrival registration and payment to reduce contact times for check-in and check-out.
• These are our Covid-19 enhanced safety measures, thought with love and care.
• The safety of our employees and guest is our priority and we are doing everything we can to ensure
  everyone’s safety whether working or staying at one of our hotels. We will be following government
  guidelines but also doing anything else necessary to make our employees and guests feel safe. We
  will continue to update this page as guidelines evolve.

Bedrooms

• We have increased the level of cleanliness in our bedrooms. We use hospital grade cleaning products and we will be paying particular attention to the 10 key touch points. Door handles, controls, light switches, desks, windows, lamps, taps, toilet push, sockets, tea/coffee station.
• We will seal the door with love and care once we have completed the room clean. This will provide assurance to our guests that no one has entered once cleaned.
• We will only clean your room on your departure. We will deliver fresh towels and replenish other bedroom amenities on request.
• All in room menu copies will be replaced for new for every guest arrival.
• All chairs and carpets will be vacuumed with a HEPA filter vacuum.
• All tea/coffee stations will have individual wrapped portions and disposable cups.
• Key cards will be sanitised before and after each use.

List of Hotel contacts and Email addresses:

General Enquiries
info@queenshotelbrighton.com

General Manager – Michelle Doyle
manager@queenshotelbrighton.com

Revenue Manager – Tracey Rooke
tracey@queenshotelbrighton.com

Operations Manager – Vicky Rami
vicky@queenshotelbrighton.com

Food & Beverage Manager – Luigi Viceconte
luigi@queenshotelbrighton.com

Leisure Club Manager – Lee Willingham
laneshealth@queenshotelbrighton.com

Head Housekeeper – Alice Maude Richards
info@queenshotelbrighton.com

To make a reservation, or to discuss your holiday requirements, please call us on Freephone 0800 970 7570. Alternatively, check availability and book online. We look forward to seeing you soon.